Shipping Policy
Shipping Policy
This Shipping Policy explains the terms and conditions applicable to the delivery of products purchased from VOLTion through https://www.voltion.in (“Website”).
By placing an order with VOLTion, you acknowledge and agree to the shipping terms described below, along with our Terms of Service, Privacy Policy, and applicable Return, Refund & Cancellation Policy.
1. About Our Shipping
VOLTion supplies lithium battery products and related energy solutions for applications including electric scooters, e-rickshaws, inverter and solar systems, agricultural equipment, and custom battery applications.
Because lithium batteries are specialized electrical energy-storage products, shipping arrangements, carriers, packaging, documentation, and delivery timelines may differ from those applicable to ordinary consumer products.
2. Shipping Availability
We aim to provide delivery across India, subject to:
Product availability
Delivery location
Carrier availability
Applicable transportation restrictions
Product size and weight
Battery specifications
Regulatory and safety requirements
Weather and other operational conditions
Certain remote, restricted, or otherwise difficult-to-service locations may have limited delivery availability or additional charges.
For products requiring special transportation arrangements, VOLTion may contact the customer before dispatch to confirm delivery feasibility and applicable shipping charges.
3. Order Processing Time
Orders are normally processed after successful order confirmation and, where applicable, successful payment verification.
Typical processing time may be:
Standard products: 1–3 business days
Large/heavy battery products: 2–5 business days
Custom-built or specially configured battery packs: 5–15 business days or as separately communicated by VOLTion
These are indicative processing periods and may vary depending on stock availability, customization, manufacturing requirements, quality checks, packaging, and technical validation.
Order processing time does not necessarily include transit time.
4. Delivery Time
After dispatch, estimated delivery time may generally range between:
Metro and major cities: 2–5 business days
Other serviceable locations: 3–8 business days
Remote or special locations: Additional time may be required.
Delivery estimates are indicative and are not guaranteed unless VOLTion has expressly provided a written delivery commitment.
Actual delivery time may be affected by the shipping carrier, destination, weather, transportation conditions, holidays, regulatory requirements, or other circumstances outside our reasonable control.
5. Customized and Made-to-Order Products
For custom battery packs, OEM batteries, application-specific configurations, or made-to-order products, additional manufacturing and testing time may be required.
The expected dispatch date will be communicated based on:
Technical approval
Specification confirmation
Availability of cells and components
Manufacturing schedule
Testing and quality control
Packaging requirements
Custom-product delivery timelines may therefore differ from standard products.
6. Shipping Charges
Shipping charges may be:
Included in the displayed product price;
Calculated separately at checkout;
Communicated through a quotation; or
Determined based on product weight, dimensions, destination, quantity, and applicable transportation requirements.
For certain large, heavy, or specialized lithium battery products, additional freight or special handling charges may apply.
Any applicable shipping charges will be communicated to the customer before order confirmation or dispatch, as applicable.
7. Lithium Battery Transportation
Lithium battery products may be subject to special packaging, handling, carrier, documentation, and transportation requirements.
Depending on the product and destination, VOLTion may use specialized logistics arrangements or select an appropriate transportation method.
Delivery through a particular courier or logistics provider is not guaranteed unless specifically agreed in writing.
We reserve the right to change the shipping method where reasonably necessary to comply with safety requirements, carrier restrictions, or applicable regulations.
8. Shipment Tracking
Where a tracking facility is available, VOLTion may provide the customer with:
Courier/logistics provider details
Tracking number
Shipment status
Estimated delivery information
Tracking information is generally provided after the shipment has been handed over to the carrier.
Tracking updates are controlled by the relevant logistics provider and may occasionally be delayed.
9. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
Recipient name
House/building number
Street/locality
Village/town/city
District
State
PIN code
Contact telephone number
VOLTion shall not be responsible for delivery delays, failed delivery, additional charges, or return-to-origin situations resulting from incorrect, incomplete, or outdated address information provided by the customer.
10. Failed Delivery Attempts
If the shipping carrier is unable to deliver an order because of:
Recipient unavailability
Incorrect address
Incorrect contact information
Refusal to accept delivery
Inability to provide required delivery information
Location being outside the carrier's serviceable area
the carrier may make additional delivery attempts or return the shipment to VOLTion.
Additional shipping, re-dispatch, storage, or return freight charges may apply where the failed delivery is attributable to the customer.
11. Inspection Upon Delivery
Customers are strongly advised to inspect the package at the time of delivery.
Please check for:
Visible package damage
Broken or damaged outer packaging
Signs of tampering
Severe dents or physical damage
Missing packages or components
Where permitted by the delivery carrier, customers should record photographs or video of the package before opening it, particularly when visible damage is present.
If the package appears seriously damaged or tampered with, the customer should notify the delivery personnel and contact VOLTion as soon as reasonably possible.
12. Transit Damage
If a product appears to have been damaged during transportation, please contact VOLTion promptly with:
Order number
Customer name
Product details
Delivery date
Photographs of the outer packaging
Photographs/videos of the product
Description of the damage
Courier/shipping information
VOLTion may investigate the shipment with the relevant logistics provider and determine the appropriate resolution in accordance with the applicable return, replacement, warranty, and consumer-protection requirements.
Customers should not attempt to open, repair, modify, or dismantle a damaged lithium battery.
13. Delivery Delays
While VOLTion makes reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays may occur because of:
Courier or logistics disruptions
Weather conditions
Natural disasters
Road or transportation restrictions
Strikes or labour disruptions
Government restrictions
Regulatory requirements
Festival or holiday-period congestion
Remote-area logistics
Incorrect address or contact details
Product manufacturing or quality-control requirements
Unexpected supply-chain issues
Other circumstances outside our reasonable control
A shipping delay does not automatically qualify as a product defect or warranty claim.
14. Order Cancellation Before Dispatch
Customers may request cancellation before an order has been dispatched, subject to the applicable Cancellation and Refund Policy and the nature of the product.
For custom, made-to-order, or specially configured battery packs, cancellation may be restricted after production or procurement has commenced.
Please contact VOLTion as soon as possible if you need to request cancellation.
15. Returns and Reverse Shipping
Where a return or replacement is approved, VOLTion will provide the applicable return instructions.
Because lithium batteries may require specific transportation arrangements, customers should not independently ship batteries using an ordinary courier unless VOLTion has expressly instructed them to do so.
For approved returns, VOLTion may:
Arrange pickup;
Provide an approved shipping method;
Reimburse eligible return shipping costs; or
Require the customer to ship the product using an authorized method.
Return shipping costs will be handled according to the applicable Return, Refund & Cancellation Policy, warranty terms, and the reason for the return.
16. Customer Responsibility for Safe Handling
Upon delivery, the customer is responsible for handling and storing the battery in accordance with the instructions supplied by VOLTion.
The customer should:
Keep the battery away from fire and excessive heat.
Avoid short-circuiting terminals.
Use the correct charger.
Avoid physical damage.
Keep the battery away from water or unauthorized environmental exposure.
Follow the supplied installation and charging instructions.
Contact VOLTion or a qualified professional where technical assistance is required.
A battery that is visibly damaged, swollen, leaking, excessively hot, or otherwise abnormal should not be used or charged.
17. Bulk, Dealer, B2B and Commercial Orders
For dealer, distributor, OEM, institutional, or bulk orders, shipping terms may be separately agreed between VOLTion and the customer.
Such terms may include:
Freight arrangements
Transportation responsibility
Insurance
Delivery schedule
Partial shipments
Loading/unloading responsibility
Special packaging
Documentation
Tax or statutory requirements
The written quotation, purchase order, or commercial agreement applicable to the order shall prevail where different shipping terms have been expressly agreed.
18. International Shipping
Unless expressly stated otherwise in writing, VOLTion's standard Website shipping service is intended for deliveries within India.
International orders, where accepted, may be subject to separate:
Shipping charges
Customs duties
Import regulations
Taxes
Documentation
Dangerous-goods requirements
Carrier restrictions
Destination-country requirements
Any international shipment will be handled only after confirmation by VOLTion.
Unless expressly agreed otherwise, the customer is responsible for applicable destination-country customs duties, taxes, import charges, and regulatory requirements.
19. Risk During Transit
Unless otherwise required by applicable law or expressly agreed in writing, responsibility for a shipment during transit will be handled in accordance with the shipping arrangement and applicable carrier terms.
Where transit damage occurs, VOLTion may coordinate with the relevant carrier and customer to resolve the issue.
Nothing in this clause limits rights or protections available to customers under applicable law.
20. Force Majeure
VOLTion shall not be responsible for shipment delays or failures caused by events beyond its reasonable control, including:
Natural disasters
Floods
Fire
Earthquakes
War
Terrorism
Civil unrest
Epidemics or pandemics
Government restrictions
Transportation disruptions
Strikes
Supply-chain interruptions
Regulatory changes
Carrier restrictions
Power or communication failures
Other unforeseen circumstances beyond reasonable control
21. No Guarantee of Exact Delivery Date
Unless an exact delivery commitment has been expressly confirmed in writing, delivery dates shown on the Website, checkout page, quotation, tracking page, or communication are estimates only.
VOLTion will make reasonable efforts to meet estimated delivery timelines but does not guarantee delivery on a particular date.
22. Changes to This Shipping Policy
VOLTion may modify this Shipping Policy from time to time to reflect changes in our shipping practices, logistics arrangements, products, business operations, or applicable laws.
The latest version will be published on this page with an updated “Last Updated” date.
23. Contact Us
For shipping-related questions, delivery assistance, tracking, transit damage, or return shipping enquiries, please contact:
VOLTion
Website: https://www.voltion.in
Business Address: KH-300/317 Mirdadpur, Kanta, Near jalalpur MInor, Chandauli, Uttar Pradesh 232104
Email: support@voltion.in
Phone/WhatsApp: +91 8090 2526 06