Privacy Policy
Privacy Policy
Effective Date: 14 September 2026
Last Updated: 14 September 2026
At VOLTion (“VOLTion”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, https://www.voltion.in (“Website”).
This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. About VOLTion
VOLTion is engaged in the manufacturing, supply, sale, distribution, and support of lithium battery products and related energy solutions, including products for electric vehicles, e-rickshaws, e-scooters, inverter and solar applications, agricultural equipment, and custom battery applications.
For privacy-related questions, please contact us using the contact details provided on our Website.
Website: https://www.voltion.in
Business Name: VOLTion Power Solutions
Registered/Business Address: KH-300/317 Mirdadpur, Kanta, Near jalalpur MInor, Chandauli, Uttar Pradesh 232104
Privacy Contact Email: support@voltion.in
Customer Support Phone: +91 8090 2526 06
2. Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information.
A. Information You Provide Directly
When you contact us, request a quotation, place an order, register for an account, request support, submit a product enquiry, or otherwise communicate with us, we may collect:
Full name
Mobile/telephone number
Email address
Billing and shipping address
Company/business name
GSTIN or other tax-related details, where applicable
Product requirements and specifications
Order details
Delivery information
Payment-related information, to the extent necessary for processing your transaction
Information provided through contact forms, WhatsApp, email, telephone, or other communication channels
B. Technical and Usage Information
When you visit our Website, certain information may be collected automatically, such as:
IP address
Browser type and version
Device type
Operating system
Approximate geographic region
Pages visited
Date and time of access
Referring website or source
Website interactions and usage information
Error and diagnostic information
We may use this information for website operation, security, analytics, troubleshooting, and improvement.
C. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, local storage, or similar technologies to:
Keep the Website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance and user experience
Measure marketing and advertising effectiveness
Prevent fraud and protect the Website
You may be able to control or disable cookies through your browser settings. Certain Website functions may not operate properly if essential cookies are disabled.
3. How We Use Your Information
We may use personal information for legitimate business purposes, including:
To provide, operate, and maintain our Website and services.
To respond to enquiries, quotation requests, and customer-support requests.
To process and fulfil orders and deliveries.
To communicate with you regarding products, orders, warranty, service, installation, or technical support.
To provide product recommendations or information relevant to your enquiry.
To process payments through applicable payment service providers.
To prevent fraud, misuse, unauthorized access, and security incidents.
To maintain business, transaction, accounting, tax, and legal records.
To analyze Website usage and improve our products, services, and Website.
To send service-related communications.
To send promotional or marketing communications where permitted by applicable law and, where required, based on your consent.
To comply with legal, regulatory, taxation, accounting, or governmental requirements.
To establish, exercise, or defend our legal rights.
For other purposes disclosed to you at or before the time your information is collected.
We aim to collect and use personal information only to the extent reasonably necessary for the relevant purpose.
4. Legal Basis and Consent
Where applicable under Indian data protection law, VOLTion may process personal data based on your consent or another lawful basis recognized by applicable law.
Where processing is based on consent, you may withdraw your consent, subject to applicable law and any legitimate or legally required processing that may continue.
The withdrawal of consent may affect our ability to provide certain services or fulfil certain requests.
The Digital Personal Data Protection Act, 2023 provides for consent to be free, specific, informed, unconditional, and unambiguous, and provides a mechanism for withdrawal of consent.
5. How We Share Information
We do not sell your personal information as a commercial commodity.
We may disclose or provide access to personal information to trusted third parties where reasonably necessary for operating our business, including:
Payment gateways and payment processors
Shipping and logistics providers
Website hosting and infrastructure providers
Cloud storage and software service providers
Website analytics and technology providers
Customer-support and communication platforms
Marketing and advertising service providers, where applicable
Professional advisers such as accountants, auditors, lawyers, or consultants
Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law
Business partners or service providers where reasonably necessary to fulfil a transaction or service requested by you
Third-party service providers may process information on our behalf and may be subject to their own privacy policies and contractual or legal obligations.
6. Payments
If you make a payment through our Website, your payment may be processed by a third-party payment service provider.
VOLTion generally does not directly store complete debit card, credit card, banking, UPI credentials, or other sensitive payment credentials on its own servers unless specifically stated otherwise.
Payment information may be collected and processed directly by the relevant payment service provider in accordance with its terms and privacy policy.
7. WhatsApp, Phone, Email and Other Communications
If you contact VOLTion through WhatsApp, telephone, email, social media, or other communication channels, we may retain the information you provide to respond to your enquiry, provide customer support, process orders, maintain business records, or otherwise provide requested services.
Please note that third-party communication platforms may process your information according to their own privacy policies.
8. Marketing Communications
Where permitted by applicable law, VOLTion may send promotional communications relating to:
New products
Offers and discounts
Battery solutions
Product launches
Dealer/distributor opportunities
Service and warranty information
Company updates
You may request that we stop sending promotional communications by using the unsubscribe mechanism included in the communication or by contacting us through our official contact details.
Even where you opt out of promotional messages, we may continue to send essential service-related communications, such as order confirmations, warranty information, transaction updates, or security notices.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
Providing products and services
Fulfilling contractual or transactional obligations
Customer support and warranty services
Accounting, taxation, and record-keeping
Fraud prevention and security
Resolving disputes
Complying with applicable legal and regulatory requirements
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate business requirements.
10. Data Security
VOLTion takes reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, loss, or destruction.
These measures may include access controls, authentication mechanisms, secure hosting, encryption or secure transmission where appropriate, restricted access, and monitoring of systems.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Accordingly, while we strive to protect your information, we cannot guarantee absolute security.
11. Third-Party Websites and Services
Our Website may contain links to third-party websites, applications, social media platforms, payment services, marketplaces, or other external services.
VOLTion is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
12. Children's Privacy
Our Website and services are not intentionally directed toward children who are not legally permitted to provide personal information under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including the right to:
Request information about the personal data we process about you
Request correction or updating of inaccurate or incomplete information
Request deletion or erasure of personal information where permitted by law
Withdraw consent where processing is based on consent
Raise a grievance regarding our handling of your personal information
Exercise other rights available under applicable data protection laws
The Digital Personal Data Protection Act, 2023 includes rights concerning correction and erasure, grievance redressal, and withdrawal of consent.
To exercise an applicable privacy right, please contact us using the official contact details published on our Website.
We may need to verify your identity before acting on certain requests.
We will process valid requests in accordance with applicable law.
14. Grievance Redressal
If you have a concern about how VOLTion has collected, used, stored, or otherwise processed your personal information, you may contact us using the details below:
Grievance/Privacy Contact: +91 8090 2526 06
Email: support@voltion.in
Phone: +91 8090 2526 06
Address: KH-300/317 Mirdadpur, Kanta, Near jalalpur MInor, Chandauli, Uttar Pradesh 232104
We will review and respond to privacy-related grievances within the period required by applicable law.
15. International Data Transfers
Some service providers used by VOLTion may process or store information on servers located outside India.
Where personal information is transferred outside India, VOLTion will take such steps as are required under applicable law.
16. Business Transfers
If VOLTion undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law and appropriate protections.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, business practices, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this Policy.
You are encouraged to review this Privacy Policy periodically.
18. Applicable Law
This Privacy Policy shall be governed by the laws of India, subject to applicable provisions of law.
Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the jurisdiction of the courts having appropriate jurisdiction over VOLTion's relevant place of business, subject to applicable law.
19. Contact Us
For questions, requests, complaints, or concerns relating to this Privacy Policy or your personal information, please contact:
VOLTion
Website: https://www.voltion.in
Business Name: VOLTion Power Solutions
Registered/Business Address: KH-300/317 Mirdadpur, Kanta, Near jalalpur MInor, Chandauli, Uttar Pradesh 232104
Privacy Contact Email: support@voltion.in
Customer Support Phone: +91 8090 2526 06