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Cancellation & Refund Policy

Cancellation & Refund Policy

Effective Date: 14 September 2026
Last Updated: 14 September 2026

This Cancellation & Refund Policy (“Policy”) applies to purchases made through https://www.voltion.in (“Website”) and explains the conditions under which an order may be cancelled, returned, replaced, or refunded.

This Policy should be read together with VOLTion's Terms of Service, Shipping Policy, Warranty Policy, and Privacy Policy.

By placing an order with VOLTion, you acknowledge and agree to the terms of this Policy, subject to your rights under applicable law.

1. About This Policy

VOLTion supplies lithium battery products and related energy solutions, including batteries for:

  • E-Scooters

  • E-Rickshaws

  • Inverters

  • Solar energy-storage systems

  • Agricultural equipment

  • Custom and OEM battery applications

Because lithium batteries are specialized electrical and energy-storage products, cancellation, return, transportation, and refund conditions may differ from ordinary consumer products.

Nothing in this Policy is intended to exclude or restrict any mandatory consumer right or remedy available to you under applicable law.

2. Order Cancellation

2.1 Cancellation Before Order Confirmation

If you request cancellation before VOLTion has accepted or confirmed your order, VOLTion will generally process the cancellation without a cancellation charge, subject to any specific quotation or commercial terms applicable to the order.

If payment has already been received, the eligible amount will be refunded according to the refund procedure described below.

2.2 Cancellation After Order Confirmation but Before Dispatch

A cancellation request may be accepted if the order has not yet been dispatched and production or procurement has not materially commenced.

Customers should submit cancellation requests as soon as possible.

For standard stocked products, VOLTion may generally allow cancellation before dispatch, subject to applicable processing or payment-provider charges, where such charges are actually incurred and legally recoverable.

2.3 Cancellation After Dispatch

Once an order has been dispatched, it may generally not be cancelled through a simple cancellation request.

The customer may instead need to:

  1. Receive the shipment where appropriate;

  2. Follow the applicable return or replacement procedure; and

  3. Comply with the applicable return-shipping and inspection requirements.

Shipping and return transportation costs may be deducted or charged where permitted by applicable law and the circumstances of the return.

3. Custom, Made-to-Order and Specially Configured Batteries

Custom battery packs, OEM batteries, specially configured batteries, and other made-to-order products may be manufactured or assembled specifically according to the customer's requirements.

Once production, procurement, cell allocation, assembly, customization, or testing has commenced, cancellation may not be available or may be subject to deductions for costs already incurred.

This may include:

  • Cells and battery components procured specifically for the order

  • Enclosure fabrication

  • BMS configuration

  • Wiring and connectors

  • Custom dimensions

  • Custom voltage/capacity configuration

  • Branding or labeling

  • Assembly and testing

  • Special packaging

  • Other non-recoverable costs

Any applicable cancellation amount will be communicated to the customer where reasonably practicable.

4. Order Cancellation by VOLTion

VOLTion may cancel an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Technical incompatibility

  • Inability to supply the requested configuration

  • Customer providing materially incorrect information

  • Payment verification failure

  • Suspected fraudulent or unauthorized activity

  • Delivery restrictions

  • Regulatory or transportation restrictions

  • Force majeure events

  • Other legitimate operational or legal reasons

Where VOLTion cancels a paid order and no amount is legitimately due to VOLTion, the eligible amount paid by the customer will be refunded.

5. Return Eligibility

A product may be eligible for return or replacement where:

  • The wrong product was supplied by VOLTion;

  • The product is materially different from the confirmed order;

  • The product is received damaged in transit;

  • The product has a verified manufacturing defect; or

  • Another return circumstance is required under applicable law.

Eligibility will depend on the condition of the product and the circumstances of the claim.

6. Non-Returnable or Restricted Return Situations

Returns may generally not be accepted where a product has been:

  • Used, installed, or connected to equipment;

  • Charged or discharged, where the applicable return issue is not a verified defect;

  • Physically damaged after delivery;

  • Opened, dismantled, or tampered with;

  • Modified or repaired without authorization;

  • Damaged through incorrect installation;

  • Damaged due to use of an incompatible charger, inverter, controller, or other equipment;

  • Damaged through short circuit, overloading, overcharging, overheating, water exposure, accident, or misuse;

  • Used outside the specified operating conditions;

  • Customized or made specifically to the customer's requirements, except where a defect or applicable legal right applies.

The above restrictions do not override rights or remedies that cannot legally be excluded.

7. Transit Damage

Customers should inspect the package when it is delivered.

If a shipment appears visibly damaged or tampered with, customers should, where possible:

  • Photograph the package before opening;

  • Record photographs/video while opening the package;

  • Record any visible damage to the battery or components; and

  • Contact VOLTion promptly.

For lithium batteries, customers should not attempt to use, charge, open, repair, or modify a battery that appears physically damaged.

VOLTion may require photographs, videos, packaging evidence, order details, and other information before approving a replacement or refund.

8. Defective or Faulty Products

If you believe that a VOLTion product has a manufacturing defect or has failed during the applicable warranty period, please contact VOLTion for evaluation.

Depending on the circumstances, VOLTion may provide:

  • Troubleshooting assistance;

  • Inspection or diagnostic testing;

  • Repair;

  • Replacement of the battery or affected component;

  • Replacement with an equivalent product; or

  • Refund where applicable.

A product failure does not automatically entitle the customer to a refund. The applicable warranty terms and nature of the defect will be considered.

9. Warranty and Refund Relationship

Where a product is covered by a separate VOLTion Warranty Policy, warranty claims will generally be handled under the applicable warranty terms.

Warranty coverage is intended primarily to address manufacturing defects and other covered failures.

Warranty does not generally cover issues caused by:

  • Incorrect installation;

  • Incorrect charging;

  • Incompatible equipment;

  • Physical damage;

  • Unauthorized modification;

  • Water/liquid damage;

  • Short circuit;

  • Overloading;

  • Misuse;

  • Accident;

  • Negligence;

  • Normal degradation or wear;

  • Operation outside specified limits.

The product-specific warranty terms will prevail where they provide more specific conditions.

10. Refund Eligibility

A refund may be issued where applicable, including circumstances such as:

  • A paid order is cancelled and cancellation is accepted;

  • VOLTion cancels a paid order and no amount is due;

  • An approved return is accepted and a refund is determined to be the appropriate remedy;

  • A product cannot be replaced or repaired where a refund is legally or commercially applicable;

  • A duplicate or erroneous payment has been received.

The final refund amount may depend on the order status, return condition, shipping costs, payment-provider charges, customization costs, and applicable law.

11. Refund Deductions

Where legally permissible and applicable to the specific transaction, the refund amount may be adjusted for:

  • Non-refundable shipping charges;

  • Return or reverse-shipping costs;

  • Special transportation charges;

  • Customization or manufacturing costs;

  • Other non-recoverable costs that were disclosed or agreed before the order.

No deduction will be made where prohibited by applicable law.

12. Refund Method

Refunds will generally be processed using the original payment method or another appropriate method agreed with the customer.

Examples may include:

  • Original debit/credit card;

  • Original UPI/payment account;

  • Original payment gateway;

  • Bank transfer where appropriate.

For cash-on-delivery or other payment methods where the original payment route is unavailable, VOLTion may request the customer's verified bank details for processing an eligible refund.

Customers should never share OTPs, PINs, passwords, card CVV numbers, or other authentication credentials with VOLTion personnel for processing a refund.

13. Refund Processing Time

Once a refund has been approved, VOLTion will generally initiate the refund within a reasonable processing period.

The time taken for the amount to appear in the customer's account may depend on the bank, payment gateway, card network, UPI provider, or other financial institution.

Accordingly, a refund may be initiated by VOLTion before it is reflected in the customer's account.

14. Partial Refunds

In certain cases, a partial refund may be appropriate, including where:

  • Only part of an order is returned;

  • Certain items are missing or damaged;

  • A price adjustment has been approved;

  • Some services or components have already been provided;

  • The applicable return terms permit a partial refund.

The applicable refund amount will be determined based on the circumstances of the order and applicable law.

15. Replacement Instead of Refund

Where a product is defective, damaged, incorrect, or otherwise eligible for remedy, VOLTion may offer replacement instead of refund where appropriate and permitted.

Replacement may be subject to:

  • Product availability;

  • Technical inspection;

  • Warranty eligibility;

  • Return of the original product;

  • Transportation requirements.

A replacement may be with an equivalent or technically suitable product where the original model is unavailable.

16. Return Procedure

Before returning any product, customers should contact VOLTion and obtain return authorization where required.

The customer may be asked to provide:

  • Order number;

  • Invoice;

  • Customer name;

  • Registered mobile number/email;

  • Product serial number;

  • Product photographs;

  • Description of the issue;

  • Installation/application details;

  • Video or other diagnostic evidence where required.

Customers should not independently ship a lithium battery using an ordinary courier without receiving appropriate instructions from VOLTion.

17. Condition of Returned Product

Unless a return is being made because of a manufacturing defect or transit damage, an approved return may require the product to be:

  • In substantially original condition;

  • Properly packed;

  • Accompanied by applicable accessories;

  • Accompanied by invoice/warranty documents where applicable;

  • Free from unauthorized modifications or physical damage.

VOLTion may inspect returned products before approving a refund, replacement, or other remedy.

18. Wrong Product Received

If you receive a product different from the confirmed order, please contact VOLTion promptly.

After verification, VOLTion may arrange:

  • Return pickup;

  • Replacement with the correct product; or

  • Refund where appropriate.

Where the error is attributable to VOLTion, VOLTion will generally bear the reasonable return/replacement shipping cost, subject to applicable law.

19. Failed or Duplicate Payments

If a payment is deducted from your bank account but the order is not successfully created or confirmed, please contact VOLTion with the transaction details.

Where duplicate payment has been received for the same order, the excess eligible amount will be refunded after verification.

Payment reversals may also depend on the relevant bank or payment gateway.

20. Shipping Charges and Refunds

Unless required otherwise by applicable law, original shipping charges may not be refundable in every cancellation or return situation.

Where the issue results from a VOLTion error, such as dispatch of an incorrect product or an approved manufacturing defect, applicable shipping or return charges may be refunded or borne by VOLTion.

For customer-requested cancellations, compatibility issues caused by incorrect information, change of mind, refusal of delivery, or other customer-attributable circumstances, shipping and return charges may be deducted where permitted.

21. Refund for Undelivered or Returned Shipments

If a shipment is returned to VOLTion because of:

  • Incorrect address;

  • Incorrect contact details;

  • Customer refusal;

  • Repeated failed delivery attempts;

  • Customer unavailability; or

  • Other customer-attributable delivery failure,

the order may be treated as a returned shipment.

Any eligible refund may be processed after the product is received and inspected, subject to applicable shipping, return, and cancellation charges.

22. Fraudulent or Unauthorized Transactions

VOLTion reserves the right to investigate transactions that appear fraudulent, unauthorized, suspicious, or inconsistent with normal purchasing activity.

Where required, refunds may be withheld temporarily while an investigation or payment-provider review is completed.

Nothing in this section affects any mandatory rights or protections available to customers under applicable law.

23. Consumer Rights

This Policy does not limit rights or remedies available to consumers under applicable Indian law.

The Consumer Protection (E-Commerce) Rules, 2020 regulate specified obligations of e-commerce entities and provide consumer protections in relation to transactions conducted through digital/electronic networks.

Where a mandatory legal requirement conflicts with this Policy, the applicable legal requirement will prevail.

24. How to Request a Cancellation or Refund

To request a cancellation, return, replacement, or refund, contact VOLTion using the details below.

Please include:

Order Number:
Customer Name:
Registered Mobile Number:
Email Address:
Product Name/Model:
Reason for Request:
Payment/Transaction Reference (where applicable):
Photographs/Videos (where applicable):

We may request additional information to verify the request.

25. Processing of Requests

VOLTion may evaluate each request based on:

  • Order records;

  • Product condition;

  • Shipping and delivery records;

  • Product serial number;

  • Warranty status;

  • Technical inspection;

  • Payment records;

  • Applicable product-specific terms;

  • Applicable laws and regulations.

Approval of one cancellation, return, replacement, or refund does not create an obligation to approve another request with different circumstances.

26. Changes to This Policy

VOLTion may update this Cancellation & Refund Policy from time to time to reflect changes in products, business practices, payment systems, shipping arrangements, or applicable laws.

The latest version will be published on this page with the updated “Last Updated” date.

27. Contact Us

For cancellation, return, replacement, or refund-related enquiries, please contact:

VOLTion
Website: https://www.voltion.in
Business Address: KH-300/317 Mirdadpur, Kanta, Near jalalpur MInor, Chandauli, Uttar Pradesh 232104
Email: support@voltion.in
Phone/WhatsApp: +91 8090 2526 06

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